A snap shot of all the TRAINING available for your CAREER, please call George Dounce, Manager 721-7653 to schedule and appointment. Our training and continous training are the BEST in the Business. VSS Classes The Virtual Solution Series (VSS) offers an array of classes on real estate, business and technology related topics. These classes have been made available to Brokers and Sale Agents and are part of the 400+ courses that you can take over the time you are in the Business. Sample clases..

 Anatomy of a House - This class will take you from basement to attic, exploring the basic parts of a house. You may be able to "walk-the-walk" but can you "talk-the-talk?" You may know the parts of a house but not be able to verbalize what you see. Build credibility with prospective buyers by pointing out the features of each home you show. View class. ARES

Listing Presentation - As a result of attending this module, you will be able to go on listing appointments with confidence and make a presentation that will enable you to overcome common objections and get you more marketable listings. You'll also be able to comfortably present a "value package" that will eliminate your competition through the use of the CENTURY 21 tools and systems that give you and your company a competitive advantage. View class.

Consumers with Disabilities - Breaking Down the Barriers -Attend this session to learn more about the CENTURY 21 Home Protection Plan (HPP) and how to differentiate yourself in the market today by providing your buyers and sellers the opportunity to save money and protect them from unexpected repair and replacement bills on household systems and appliances. View class. Consumers with Disabilities - Easy Access Housing - For most people owning a home is a dream. That dream is shared by the millions of Americans with disabilities. Whether your customer has a disability or lives with someone who does, you have to be aware of the features a home needs to be accessible. In this course you will learn the difference between adaptable and accessible housing, identify ways to ensure accessibility as well as discover resources available to you when working with consumers with disabilities. View class.

eGreetings - Studies indicate that follow-up after closing is the most important action to take to generate customer goodwill. Show your customers you care with eGreetings! This new addition to 21Online.com allows you to send electronic greeting cards, free-of-charge, to former, current and potential customers, as well as to friends and family members. A number of cards are available for every occasion and every type of client, and can be personalized with a photo and contact information. View class.

Hispanic Services - Designed for those members of the CENTURY 21 System who work with Hispanic communities around the country, this VSS explores all of the CENTURY 21 tools and systems, marketing and advertising programs, and support available for working with buyers and sellers in this important market. (NOTE: Taught mostly in English, with Spanish conversation on an as-needed basis.) View class.

How to Market Yourself as a Real Estate Expert - Learn why you must be your own Marketing System and develop yourself through educational events, enhanced tools and a wealth of CENTURY 21 programs. There are millions of real estate sales associates in the world. We'll discuss what makes you a problem solver vs. a sales person as well as how to consistently develop yourself and your skills as a real estate agent. Find out how to set yourself apart with very little time and investment. View class.

Life@Home Newsletter - Life@Home is a customizable, monthly newsletter that can be used as a friendly and timely way to let your customers know you are thinking about them by providing them with the real estate information they need. Learn how to use this unique CENTURY 21 tool to stay in touch with past clients or expand your book of business. View class.

Home Protection Plan - Attend this session to learn more about the CENTURY 21 Home Protection Plan (HPP) and how to differentiate yourself in the market today by providing your buyers and sellers the opportunity to save money and protect them from unexpected repair and replacement bills on household systems and appliances. View class. Making Connections with Today's Consumers - Today's customers expect a higher level of service from their real estate company. If you are not offering customers additional services during the real estate transaction you could be missing out. This class will provide you with a strategy to capture more business and create additional value for your buyers and sellers. View class.

Merrill's Real Estate Tools for Success - Looking for more effective ways to market yourself and generate more business as a CENTURY 21 sales associate? Why reinvent the wheel when you could be taking advantage of marketing tools that are already available? Follow this game plan featuring Merrill Corporation products and improve your prospecting, listing presentations, and your ability to help customers buy and sell homes. View class. Portraying a Professional Image - Portraying a Professional Image covers a number of topics to ensure every contact you have with an existing or potential client exudes professionalism. With topics ranging from professional dress to phone and email etiquette, you will learn how to use everything from a simple smile to the latest technology tools to enhance your image and convey professionalism. View class. PowerPoint Basics - If you want to WOW your customers and clients with powerful presentations you must learn Microsoft PowerPoint! Some of the topics that this class will cover are: explanations of toolbars and views, adding and modifying graphics, and composing a professional presentation. View class.

Real Estate Photography I - Too many real estate agents feature poor quality listing photographs by reasoning, "Hey, I sell real estate, I'm not a photographer!" Now, more and more professional agents are realizing that taking good real estate photographs is a skill that can give an important competitive advantage. Don't hesitate to take advantage of this opportunity to gain valuable real estate photography skills, which are sure to have immediate effects on your selling power. View class. Selling in a Do Not Call World - In December 2002, the Federal Trade Commission (FTC) amended the Telemarketing Sales Rule (TSR) to give consumers a choice about whether they want to receive most telemarketing calls. Consumers can now put their phone numbers on a national "do not call" registry, which makes it illegal to call a number listed on that registry. Real Estate Sales associates around the country have been affected by this amendment. Attend this session to find out what you need to know about the "Do Not Call Registry." View class. Using the Century 21 Mortgage 4 Ways to Buy Flyer - Attend this session for step by step instructions on how link to the CENTURY 21 Mortgage Resource Center from 21Online.com, as well as how to complete and print the 4 Ways to Buy Flyer that can be used as an effective marketing tool for your open houses. View class.  Please call George Dounce 721-7653